Program Manager

 

Help Me Help You is a rapidly growing, nonprofit organization, committed to transforming how people in need access public benefits. Located in the city of Long Beach, our diverse and socially conscious staff strives to exceed goals and expectations.  Our programs serve homeless and disadvantaged individuals, including seniors, the disabled, and those with disabilities.

 

Currently, we are seeking a dynamic and engaging Program Manager.  This person will be responsible for the management of our SOAR program (SSI/SSDI Outreach, Access and Recovery Program) which helps seniors, homeless individuals and those with disabilities stabilize their lives and attain economic security.  The ideal candidate will have solid clinical knowledge as well as experience working with individuals impacted by mental illness, substance abuse, and homelessness. Additionally, the Program Manager will be a proactive and creative problem solver; and a demonstrated leader in promoting the growth of the program. The Program Manager will work closely with the Executive Director to build and maintain a safe program culture that emphasizes respect for all community members and ensures all clients progress forward in their goals.

 

The SSI/SSDI Outreach, Access, and Recovery (SOAR) program is a model that assists individuals experiencing homelessness or at-risk for homelessness who have mental illness and/or a co-occurring substance used disorder or other medical impairments apply for Social Security disability benefits.  With these benefits, clients will have resources to attain more stable and healthier lives. 

 

Qualifications:

  • LCSW license required, must have a valid state license.

  • Must have supervisory experience.

  • Experience with providing outreach and successful engagement to a diverse population, including developing trust.

  • Valid US driver's license required. Must have access to an operational and insured vehicle.

  • Excellent computer skills; including familiarity with Word, Excel, PowerPoint and the ability to browse the Web comfortably; experience with database software a plus.

  • Ability to work flexible hours periodically due to program and/or client needs.

  • Ability to work independently and in a team environment.

  • Experience and comfort speaking in public and making presentations.

  • Experience working with community-based organizations and/or local Department of Social Services and/or the Social Security Administration offices a plus.

  • Program development experience a plus.

  • Familiarity with the B.E.S.T. (Benefits Entitlement Service Team) a plus.

 

Position Responsibilities Include:

  • Interpersonal and relationship management skills necessary to effectively develop and foster collaborative working relationships with all levels of community/staff/management/leadership; to effectively influence results, and garner support.

  • Excellent oral and written communication, persuasion, negotiation and presentation skills.  Must be able to clearly articulate and demonstrate a commitment to care.

  • Cursory knowledge of medical and psychiatric terminology and ability to write using same.

  • Strong history of effective engagement with clients and ability to highlight positive outcomes.

  • Ability to work in a fast paced environment, multi-task and effectively handle serious and crisis-oriented situations.

  • Dedication to positive outcomes through proactive, creative and respectful work with diverse and vulnerable populations.  

  • Attend case conferences, agency meetings, community meetings and staff meetings.

  • Participate in community outreach and marketing activities as assigned.

  • Assist Executive Director in implementing departmental policies and procedures, program development, conducting departmental quality assurance projects, and monitoring daily operation.

  • Provide in-service trainings, workshops, and consultation for partner agencies, staff, and outreach team.

  • Supervise caseworkers, outreach staff, volunteers, interns, and TSE workers.

  • Provide individual counseling as assigned.

  • Must be very well organized.

  • Have excellent oral & written communications skills.

  • Serve as the lead mental health clinician for the team.

  • Collaborates with staff, providers and caregivers to coordinate services for each client.

  • Links clients to services provided by other community-based organizations.

  • Reviews and signs-off on documentation completed by the caseworkers/outreach team.

  • Enters progress notes into case records following all meetings and collaborations concerning clients.

  • Completes required monthly reports as assigned by the Executive Director.

  • Maintains on-going relations with county agencies, healthcare facilities, placement centers and other resources necessary to affect the continuum of care for clients in the community.

  • Ensures all staff attend trainings to address clinical and programmatic needs and have the appropriate training.

  • Must possess strong clinical and excellent interpersonal skills, and have the ability to make sound assessments of clients' needs.

  • Experience working with evidence-based models, like Motivational Interviewing.

  • Manage caseworkers/outreach team and ensure they provide courteous, professional and confidential application assistance to help clients at our location and various locations, access and maintain benefits. Must review and monitor worker’s caseloads, establish benchmarks, ensure efficiency of work, and ensure client’s needs are being met.  

  • Assures the accuracy, completeness, and confidentiality of clinical records.

  • Troubleshoot client problems that may arise while applying for benefits.

  • Provides support to the Executive Director.

  • Provides input and ideas for improving program process.

  • Helps to design and implement outreach strategies and materials to raise program awareness.

  • Bilingual in Spanish a plus but not required.

  • Other duties as assigned.

 

Position Summary:

This is a part-time position, 30 hours per week, 6 hours per day, 9am to 3pm.

This is a contract position from Oct 1, 2016 to June 1, 2017 with the possibility to continue if contract continues and performance is satisfactory.  90 day probation period.

Help Me Help You is an equal opportunity employer.

 

To be considered:  Please email your resume and cover letter with salary history and requirements to info@helpmehelpu.org.

 

Disclaimer:  The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

 

Criminal background check required.

 

 

 

 

Outreach Specialist

 

Help Me Help You is a rapidly growing, nonprofit organization, committed to transforming how people in need access public benefits. Located in the city of Long Beach, our diverse and socially conscious staff strives to exceed goals and expectations.  Our programs serve homeless and disadvantaged individuals, including seniors, the disabled, and those with disabilities.

 

We are looking for a qualified individual to serve as an Outreach Specialists. Ideal candidates are results-driven, articulate, energetic, and possess a willingness to assist the populations we serve. The primary responsibility is to clearly provide public benefit education and application assistance to homeless and low-income people at our location and various locations in the community and over the telephone.  This position would be perfectly suited for an outgoing, confident and calming personality as it requires interaction with a diverse patient and community population including those who are homeless and those with mental illness.

 

 Qualifications:

  • Outstanding communication skills (patience, listening, needs assessment, empathy)

  • Superb attention to detail and critical thinking skills

  • Ability to work as a positive team member in a productive environment

  • Prior non-profit/social service and/or call center experience preferred

  • Driver's license with clean driving record (insurable)

  • Excellent computer skills; including familiarity with Word, Excel, PowerPoint and the ability to browse the Web comfortably; experience with database software a plus.

  • Excellent interpersonal, communication and customer service skills.

  • Ability to work independently and in a team environment.

  • BA College degree required

  • Bilingual a plus

     

    Position Responsibilities Include:

  • Provides courteous, professional and confidential one-on-one benefits screening and application assistance to help customers at a variety of locations access and maintain benefits.

  • Outreach to adults who are at risk of homelessness in the community, at food pantries, hospitals, and other settings, often in non-traditional settings and unstructured environments.

  • Ongoing follow-up to ensure clients are not lost to services, and document outcomes.

  • Maintain client database

  • Must be able to set and organize own work priorities, and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints.

  • Must have excellent writing skills

  • Assists customers with troubleshooting problems that may arise while applying for benefits.

 

Position Summary:

This is a part-time position. 25 hours per week. 9am to 2pm

This is a contract position from Oct 1, 2016 to June 1, 2017 with the possibility to continue if contract continues and performance is satisfactory.  90 day probation period.

Help Me Help You is an equal opportunity employer

 

To be considered:  Please email your resume and cover letter with salary history and requirements to info@helpmehelpu.org.

 

Disclaimer:  The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

 

Help Me Help You is an Equal Opportunity Employer.

 

Criminal background check required.

 

 

 

Volunteer Food Pantry Manager

 

Help Me Help You is a rapidly growing, nonprofit organization, committed to transforming how people in need access public benefits. Located in the city of Long Beach, our diverse and socially conscious staff strives to exceed goals and expectations.  Our programs serve homeless and disadvantaged individuals, including seniors, the disabled, and those with disabilities.

 

Under the direction of the Executive Director, the Food Pantry Manager oversees the operations of the food pantry, including but not limited to supervision and coordination of food pantry volunteers, storage and inventory of food pantry items, quality control, and coordination of delivery, monthly statistics and reports as required.

 

Qualifications:

  • Candidate should have experience supervising volunteers or working within a non-profit organization.

  • Skills in verbal and written communication and the ability to plan and organize multiple work tasks as well as good interpersonal communication skills are essential.

  • Must have the ability to communicate effectively in English.

  • Must have the ability to give and receive information clearly.

  • Must have the ability to apply common sense in carrying out instructions.

  • Must have a valid California Class C driver license with current automobile insurance.

  • Must be able to complete Food Service Manager Certification for Food Safety.

  • The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. There will be some lifting, carrying, unloading and moving of food products involved. Reasonable accommodations may be made to enable individuals with disabilities or special needs to perform the essential functions.

 

Position Responsibilities Include:

  • Maintains food pantry inventory by placing orders with vendors.

  • Trains, schedules and provides daily supervision of food pantry volunteers.

  • Packs food pantry orders and stocks shelves as needed.

  • Responsible for implementing food pantry policies and procedures.

  • Must be able to lift 50lbs or more.

  • All other duties as assigned.

Position Summary:

Pantry programs take place 4 times per month, approximately 12 hours per month.

Every 1st and 3rd Friday from 12:30 to 3:30pm

Every 2nd and 4th Wednesday from 12:30 to 3:30pm

 

Help Me Help You is an equal opportunity employer.

 

To be considered:  Please email your resume and cover letter to info@helpmehelpu.org.

 

Disclaimer:  The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

 

This is not an offer of employment. This is a non-paid volunteer opportunity.

 

Criminal background check required.

 

 

Volunteer and Employment Opportunities

Partners:

(562) 612-5001

The MSC 1301 W. 12th Street, Long Beach, CA 90813

PO Box 32861

© All rights reserved Help Me Help You

This organization is an equal opportunity provider and employer. 

 

Se Habla Español